Pre-launch draft · Not attorney-reviewed or approved
Refund & credit policy draft
Luminex Builder is operated by Luminex Studio LLC. Payments remain disabled. These drafts describe current behavior and proposed paid-service rules, not a live commercial offer.
No live purchases
Checkout remains disabled. No payment or credits are granted by returning from a payment page. After activation, only verified paid invoices may produce purchased credits. A failed renewal produces no new credits.
Credit periods
Monthly credits expire at the paid period end with no rollover; a new paid renewal creates the next allowance. Purchased top-ups have no scheduled expiry. Credit reservations protect estimated build spend; actual settlement and released unused reservations must be supported by usage evidence. Separately metered hosting and Live App AI are not unlimited credit benefits.
Next-renewal add-on
The $10/8-credit add-on requires one-time opt-in for the next actual subscription renewal. It cannot be bought alone, charged immediately or repeated automatically. If the renewal fails, no add-on credits are granted. If the renewal draft cannot be safely matched and updated, the add-on is not charged; no alternate immediate invoice is created.
Refunds and disputes
Refund eligibility, consumer cancellation rights and exceptions require review before launch; no blanket no-refund policy is approved. Verified refunds and disputes reverse applicable unused purchased credits. Already consumed exposure is recorded for review rather than creating a silently negative wallet. Disputed accounts may be restricted from new paid work; read/export access is not a substitute for a working support process.
Required owner and legal decisions
A verified support/contact channel, refund request process, response times, jurisdiction-specific withdrawal rights, treatment of consumed services, failed-service remedies, tax refunds and cancellation disclosures must be documented and reviewed. There is no operational support-request page or email to list yet. This is a pre-launch draft, not an attorney-approved policy or a guarantee of refunds.